The Enterprise Process Management Area of Information Management consists of three separate but related offerings, namely: Business Process Management, Supply Chain Management, and Service Oriented Architecture. The 3 core process areas are Procurement and Supplier Management, Manufacturing and Operations Management, and Distribution and Logistics Management. 


ITs role in integrating these processes is essential in optimizing an organizations supply chain. They are applying modeling, simulation, what-if analysis, and scenario planning to simplify their supply chain processes and improve outcomes. To do this often demands digesting massive amounts of data in real-time, with advanced informatics to identify the best course of action. Ensuring a collaborative IT-business team is fundamental.

Materials, parts, goods, or products that frequently originate from other continents depend on an entire industry of transportation, logistics, and distribution to make their way to consumers.


All companies, large and small, manufacturers and service providers, depend on successful supplier performance to help satisfy their customers. The performance of an agile, motivated, and responsive supply base can improve operating efficiencies, reduce costs, and increase customer satisfaction.


Supply chain management integrates the activities associated with the procurement of material, the transformation of procured material into final product, and the delivery of final product to customers. These activities include the traditional purchasing function, along with additional activities that are important in the relationship with suppliers, distributors, and customers. Internally, Supply Chain Managers work with Operations, Engineering, Distribution, Information Systems, Purchasing, Marketing, and Finance functions. They share forecast, customer, design, and production information. Externally, Supply Chain Managers concentrate on building a high-performance team focused on maximizing customer value while maintaining speed, flexibility, efficiency, and responsiveness in their own operations.


Around the globe AI and robotics are supplementing and even replacing workers.  Managing change is fundamental.

Understanding emerging information technologies (especially AI) and their impact on enhancing supply chains, and the roles and responsibilities of IT and non-IT stakeholders in leveraging these emerging technologies in light of the digital transformation will be at the heart of all of the courses.  This is especially important when considering that only 1% of AI initiatives in logistics make it into full production.

  1. Demand Forecasting: AI analyzes historical sales data, market trends, and external factors like weather patterns to predict future demand more accurately.
  2. Inventory Management: AI optimizes inventory levels by analyzing real-time data, reducing stockouts and excess inventory.
  3. Supplier Management: AI automates interactions with suppliers, ensuring timely deliveries and reducing delays.
  4. Logistics Optimization: AI routes shipments efficiently, reducing transportation costs and delivery times.
  5. Warehouse Automation: AI-powered robots and systems streamline warehouse operations, improving accuracy and efficiency.
  6. Quality Control: AI performs automated inspections, ensuring products meet quality standards consistently.
  7. Risk Management: AI predicts potential disruptions, allowing companies to proactively address issues.

AI is transforming supply chain management in various ways as it improves efficiencies, accuracy, & accessibility

These applications help streamline operations, reduce costs, and improve overall efficiency