IT in Telecommunications

Telecommunications is not what it was even a few years ago.  Understanding emerging information technologies and their impact on the telecommunications industry, and the roles and responsibilities of IT and non-IT stakeholders in leveraging these emerging technologies in light of the digital transformation, will be at the heart of all of the courses.


The Digital Telecommunications Certificate focuses on the use of IT to enhance the strategic, tactical, and operational elements across the telecommunications industry value chain.

New competition, shorter product life cycles, cost pressures, and new and converging technologies create an increased demand for professionals who can effectively lead, manage, and deliver information and communication technology (ICT) systems.


This certificate is designed for communications industry professionals looking for advanced technical knowledge of applied telecommunications integrated with a solid grounding in business management, in light of the digital transformation and emerging information technologies (e.g., AI, blockchain, social media, analytics, big data, robotics process automation).

  1. Optimizing the Parameters of a Radio Signal
  2. Power Management
  3. Quality of Transmission Estimation
  4. Predictive Maintenance
  5. Network Anomalies/Management
  6. Fraud Prevention
  7. Personalized Customer Service, Marketing, & Experience
  8. Enhanced Predictive Analytics

It addresses the demanding requirements of the global communications industry, businesses, and government for technical expertise combined with the essential business/management skills. The certificate prepares candidates to derive strategies and plans, and how to effectively manage leading edge communications capabilities, for both internal and client constituents.

The goal for this candidate is to become a technical business leader responsible for planning communications products and services, for managing the resources required to implement the plan (including people, products, networks, and systems), and for the decisions and budgeting for development, acquisition, installation, and maintenance of products and services.  The courses are designed for IT and non-IT professionals in the telecommunications industry whose roles involve leveraging digital telecommunications industry opportunities to provide demonstrable value from their IT investments, in light of the digital transformation and emerging information technologies (e.g., AI, blockchain, social media, analytics, big data), while addressing important considerations like providing a secure infrastructure and hybrid work environment. 

GIIM will work with you to derive the appropriate focus & content for the courses within this certificate based on the organizational objectives and the backgrounds of the candidates.

The following is the template describing the 4 courses for this certificate:

(All courses are available live/synchronously face-to-face & online)

1. Telecommunication Industry IT

Evolution, Trends, & Management Practices, including changes in technology and their application/use, and regulations. This course focuses on how the digital transformation enables innovation, especially by leveraging technology (e.g., blockchain, robotics, AI, cognitive computing, analytics, big data) to empower customers/clients, along with the ever changing regulatory considerations.


2. Front-Office Processes, Services, & Applications

External Value Chain (e.g., Customer-Client & Partner Facing Marketing/Sales, Services, Supply Chain)


3. Back Office Processes & Applications

Internal Value Chain (e.g., Administrative Processes, Process Improvement)


4. Research & Development Processes and Applications

Innovation, new product/service life cycles, knowledge sharing, exchanges, collaboration, 5G, and beyond

As Telecommunications organizations accelerate the digital transformation of their industry, they are focusing their investments in leveraging information technology to improve customer/client products/services while lowering overall costs. In today’s highly regulated, increasingly resource-constrained, and cost-focused environment it is essential to understand how to effectively and efficiently manage an organization’s information technology (IT) resources. There are numerous strategic, tactical, and operational choices to be made about managing Telecommunications IT resources and it is essential to ensure that IT and non-IT executives across the organization work in harmony.


Experience has made it clear that Telecommunications organizations need well-conceived organizational structures, skills, processes, and decision rights to ensure that IT investments are appropriately leveraged across the organization, especially when considering the impact of emerging information technologies. 


This course prepares Telecommunications executives by providing a comprehensive understanding of the fundamental decisions related to the management of IT resources in the Telecommunications environment. The course will also provide an overview of current and future information technologies and their potential impact on customers/clients, organizations, and associated stakeholders.


The course is designed to be delivered live/synchronously (face-to-face or online) with a total of twenty (20) contact hours. While the schedule is flexible, it is usually delivered in approximately ten (10) 2-hour modules/lectures/sessions.


The IT-Telecommunications topics include:

  • Deriving IT-business strategies
  • Considerations for types of
  • organizational structure
  • sourcing
  • governance (i.e., decision-making and decision rights)
  • roles/responsibilities
  • processes
  • Leverage emerging digital technologies
  • The business value of IT
  • The definition, concepts, and contexts of Telecommunications IT
  • Enhancing business-IT alignment
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