IT in Government

The courses in this Certificate address how the digital transformation and emerging information technologies enable/drive innovation, especially by leveraging technology in the public sector industry.

Public Sector is not what it was even a few years ago. Understanding emerging information technologies and their impact on government and their constituents, and the roles and responsibilities of IT and non-IT stakeholders in leveraging these emerging technologies in light of the digital transformation, will be at the heart of all of the courses.

Examples

of AI

in

Public Sector /

Government

  • Receiving benefits for job loss, retirement, bereavement and childbirth almost immediately
  • Social insurance service provision
  • Classifying emergency calls based on their urgency
  • Detecting and preventing the spread of diseases
  • Assisting public servants in making welfare payments and immigration decisions
  • Adjudicating bail hearings
  • Triaging health care cases
  • Monitoring social media for public feedback on policies & emergency situations
  • Identifying fraudulent benefits claims
  • Predicting a crime and recommending optimal police presence
  • Predicting traffic congestion and car accidents
  • Anticipating road maintenance requirements
  • Identifying breaches of health regulations
  • Providing personalized education to students & marking exam papers
  • Assisting with defense and national security
  • Making symptom-based health Chabot AI Vaid for diagnosis
  • Public interaction with government and access government services:
  • Answering questions using virtual assistants or Chabot’s
  • Directing requests to the appropriate area within government
  • Filling out forms
  • Assisting with searching documents (e.g. IP trademark search)
  • Scheduling appointments
  • Virtual assistants or Chabot’s being used by government:
  • virtual assistants respond to questions
  • assist to navigate services
  • Other uses:
  • Translation
  • Language interpretation
  • Drafting documents

This Certificate gives participants the tools necessary to examine opportunities for leveraging IT in the public sector (Federal, State, and Regional), government agencies, and social institutions in our society, to bring about demonstrable value added change. The certificate combines the theory and practice of government, politics, and policy-making along with trends in information technology for those who desire to make a significant difference.

The Digital Government (Public Sector) Certificate focuses on the use of IT to enhance the strategic, tactical, and operational elements across the government value chain.

The certificate focuses on how to address the bureaucratic decision-making process at the federal, state, regional and local levels, while understanding how an administration (the collective body of employees a particular government entity houses) works collaboratively, effectively, and multilaterally with the benefit of the community and individual in mind, to build effective and efficient IT strategies that leverage emerging technologies.  Why decisions are made and in what manner (as well as under what degree of collaborative effort) are incorporated throughout this certificate.  The courses are designed for IT and non-IT professionals in government whose roles involve leveraging digital/smart government opportunities to provide demonstrable value from their IT investments, in light of the digital transformation and emerging information technologies (e.g., AI, blockchain, social media, analytics, big data), while addressing important considerations like providing a secure infrastructure and hybrid work environment.

During the course of study participants will be able to examine public sector management or policy issues, while understanding how the use of various entities within government structure may be used to come to a proper solution. Candidates will study policy analysis, to a degree of being able to conceptualize and interpret existing and future IT policy, as well as manage IT policy implementation in accordance to risk, uncertainty, and risk preference.  Candidates will be able to understand how new policy concepts may mesh with existing policy and law, as well as how it interfaces with the spectrum of public affairs, public perception, and public reception. Opportunities to leverage new technologies like social networking and cognitive computing to engage citizens are fundamental in today's ever changing world.


For city and local government candidates, the focus will be on creating strategies and plans for smart cities that are securely connecting their constituents and infrastructure while effectively and efficiently leveraging all sources of data/information.  The program will address every layer of a city, from underneath the streets, to the air that citizens are breathing, while working in conjunction with everything from IoT sensors to open data collection (e.g., smart streetlights) to provide better services and better communication.  Data from all segments of the city/government is analyzed to identify patterns and derive recommendations/solutions from the collected data. Topics like smart energy, smart transportation, smart data, and smart infrastructure will be addressed, as will the use of IT across all government agencies (e.g., education, transit, health, justice, sanitation, public utilities).

GIIM will work with you to derive the appropriate focus & content for the courses within this certificate based on the government (e.g., federal, regional, location) and the backgrounds and objectives of the candidates.

 The following is the template describing the 4 courses for this certificate:

(All courses are available live/synchronously face-to-face & online)


1.  Administrative/Back-Office Services


2.  Constituency Facing Services


3.  Judicial Processes and/or IT Legal Considerations/Issues


4.  Trends & Directions of IT in Government including the impact of new technologies (e.g., blockchain, robotics, AI, cognitive computing, analytics, big data)

As Public Sector organizations accelerate the digital transformation of their industry, they are focusing their investments in leveraging information technology to improve constituent services while lowering overall costs. In today’s highly regulated, increasingly resource-constrained, and cost-focused environment it is essential to understand how to effectively and efficiently manage an organization’s information technology (IT) resources. There are numerous strategic, tactical, and operational choices to be made about managing

Public Sector IT resources and it is essential to ensure that IT and non-IT executives across the organization work in harmony.


Experience has made it clear that Public Sector organizations need well-conceived organizational structures, skills, processes, and decision rights to ensure that IT investments are appropriately leveraged across the organization, especially when considering the impact of emerging information technologies. 


This course prepares Public Sector executives by providing a comprehensive understanding of the fundamental decisions related to the management of IT resources in the Public Sector environment. The course will also provide an overview of current and future relevant Government information technologies and their potential impact on constituents, organizations and associated stakeholders.


The course is designed to be delivered live/synchronously (face-to-face or online) with a total of twenty (20) contact hours. While the schedule is flexible, it is usually delivered in approximately ten (10) 2-hour modules/lectures/sessions.


The IT-Public Sector topics include:

  • Deriving IT-business strategies
  • Considerations for types of
  • organizational structure
  • sourcing
  • governance (i.e., decision-making and decision rights)
  • roles/responsibilities
  • processes
  • Leverage emerging digital technologies
  • The business value of IT
  • The definition, concepts, and contexts of Public Sector IT
  • Enhancing business-IT alignment
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