What Managers Need To Know

New competition, shorter product life cycles, cost pressures, and new and converging technologies create an increased demand for professionals who can effectively lead, manage, and deliver information and communication technology (ICT) systems.


This certificate is designed for communications industry professionals looking for advanced technical knowledge of applied telecommunications integrated with a solid grounding in business management, in light of the digital transformation and emerging information technologies (e.g., blockchain, social media, analytics, big data). It addresses the demanding requirements of the global communications industry, businesses, and government for technical expertise combined with business skills. The certificate prepares candidates to plan, implement, and manage leading edge communications capabilities. The goal of this candidate is to become a technical business and management professional responsible for planning communications products and services; for leading the resources required to implement the plan, including people, product, networks, and systems, and for the decisions and budgeting for development, acquisition, installation, and maintenance of products and services.


Understanding emerging information technologies and their impact on the industry, and the roles and responsibilities of IT and non-IT stakeholders in leveraging these emerging technologies in light of the digital transformation will be at the heart of all of the courses. 


Management Competencies

GIIM will work with you to derive the appropriate focus & content for the courses within this certificate based on the organizational objectives and the backgrounds of the candidates. These courses address how the digital transformation and emerging information technologies enables innovation, especially by leveraging technology to gain competitive advantage.



The template of the four courses for this certificate are:

1. Telecommunication Industry IT: Evolution, Trends, & Management Practices, including changes in technology and their application/use, and regulations. This course focuses on how the digital transformation enables innovation, especially by leveraging technology (e.g., blockchain, robotics, AI, cognitive computing, analytics, big data) to empower customers/clients, along with the ever changing regulatory considerations. 

2. Front-Office Processes & Applications: External Value Chain (e.g.,

             Customer-Client-Patient & Partner Facing Marketing/Sales, Services,

             Supply Chain)


3. Back Office Processes & Applications: Internal Value Chain (e.g.,

             Administrative Processes, Process Improvement)


4. Research & Development Processes and Applications: innovation, new 

             product/service life cycle, knowledge sharing, exchanges, collaboration,

             3G, 4G and beyond



Find out more by clicking on the 5-titles on the top of the screen, the drop-down list above, the pictures or the occasional bold text link on the right.



If you have any questions, please click the picture above to email us.



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