The certificate prepares candidates for challenging careers in how IT can be leveraged in the hospitality and tourism industry. The certificate provides a comprehensive curriculum that focuses on hospitality and tourism management, combined with relevant IT management experience necessary to leverage IT in back office, front office, and research functions.
Tourism remains a growing industry with a wide array of unique IT services. The courses will develop important skills including analytical, communication, organization, time management, human resource management, service management, and technology skills. Candidates will also develop technical skills in finance, accounting, marketing, and gain knowledge of specific subject matter such as restaurant management, club management, hotel management, and tourism management. The Hospitality Management Certificate is designed to prepare IT and non-IT candidates for managerial positions in the hospitality industry, including hotels, resorts, restaurants, and private clubs.
Description of the 4 courses are:
The certificate starts with the business imperatives of companies operating in this sector, and their approach to creating an IT strategic plan and project roadmap intended to create worthwhile business value encompassing the entire value chain. The unique challenges of competition, regulatory compliance, lifestyle changes, security, massive data sets, business analytics locations etc. are addressed.
The certificate then deals with the technologies involved in the hospitality technical systems for building, maintaining, and scheduling the infrastructure.
The third course deals with the business functions that support finding, development & production, such as Finance, HR, Production Accounting, Legal, Tax, Treasury etc.
The fourth and final course deals with best-practice execution, in terms of organizational governance, marketing, hospitality, restaraunt & tourism management, incentives/clubs, sourcing & vendor management, portfolio & project management, and service delivery.