The certificate prepares candidates for challenging careers in how IT can be leveraged in the hospitality and tourism industry. The certificate provides a comprehensive curriculum that focuses on hospitality and tourism management, combined with relevant IT management experience necessary to leverage IT in back office, front office, and research functions.


Tourism remains a growing industry with a wide array of unique IT services. The courses will develop important skills including analytical, communication, organization, time management, human resource management, service management, and technology skills. Candidates will also develop technical skills in finance, accounting, marketing, and gain knowledge of specific subject matter such as restaurant management, club management, hotel management, and tourism management. The Hospitality Management Certificate is designed to prepare IT and non-IT candidates for managerial positions in the hospitality industry, including hotels, resorts, restaurants, and private clubs.

GIIM will work with you to derive the appropriate focus & content for the courses within this certificate, based on the specific hospitality industry (e.g., hotel, cruises, restaurant, entertainment), and  the backgrounds and objectives of the candidates.  This course addresses how the digital transformation and emerging information technologies enables innovation, especially by leveraging technology to empower your customers.The template of the four courses for this certificate are:

1. The IT in Hospitality Industry Trends and Issues

The certificate starts with the business imperatives of companies operating in this sector, and their approach to creating an IT strategic plan and project roadmap intended to create worthwhile business value encompassing the entire value chain. The unique challenges of competition, regulatory compliance, lifestyle changes, security, massive data sets, business analytics locations etc. are addressed.


2. The Hospitality Industry Technical-Processes

The certificate then deals with the technologies involved in the hospitality technical systems for building, maintaining, and scheduling the infrastructure.


3. The Hospitality Industry IT Back Office Operations

The third course deals with the business functions that support finding, development & production, such as Finance, HR, Production Accounting, Legal, Tax, Treasury etc.


4. The Hospitality Industry Best Practices

The fourth and final course deals with best-practice execution, in terms of organizational governance, marketing, hospitality, restaraunt & tourism management, incentives/clubs, sourcing & vendor management, portfolio & project management, and service delivery.



Find out more by clicking on the 5-titles on the top of the screen, the drop-down list above, the pictures, or the blue bold links in the text on the right.



If you have any questions, please click the picture above to email us.



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