What Managers Need To Know

This program is distinguishable from other healthcare programs currently available because of its ability to address the strategic Health IT education and training needs of a broad range of employees found in the kind of companies and institutions who are constituents of healthcare organizations worldwide, in light of the digital transformation and emerging information technologies.  It is intended to prepare not only those responsible for the implementation of the traditional electronic records and other types of information technologies, but also those charged with deriving strategies that integrate emerging information technologies across previously disparate parts of the entire healthcare ecosystem. The certificate is aimed at physicians, nurses, administrators, as well as IT professionals.  Often a team comprised of all stakeholders participates and uses the program to derive an IT-business strategy.


The program is designed to meet the needs of those who will be the leaders and major users of these technologies (both clinical and non-clinical), regardless of their pre-course knowledge and experience in the use of today’s electronic tools. On the one hand, the courses will meet the needs of those seeking more of a high level strategic education focusing on how the use of various information technologies may drive the rapidly evolving vision of an organization positioning itself to compete successfully in a world dominated by value based purchasing and accountable care.   On the other hand, it will provide a nuts and bolts perspective for those in back offices as well as on the front lines of patient care and healthcare operations where the rubber truly meets the road in terms of demonstrating the value of these technologies to overall clinical and financial performance, as well as the changing regulatory and insurance dynamics.


Understanding emerging information technologies and their impact on the industry, and the roles and responsibilities of IT and non-IT stakeholders in leveraging these emerging technologies in light of the digital transformation will be at the heart of all of the courses. 



Select 4 courses from the following:



1. Healthcare IT: Evolution, Trends, & Management Practices


This course provides comprehensive background knowledge about the development of the healthcare IT industry from different stakeholder (e.g., physicians, nurses, administrators, patients, insurance providers, government, IT) perspectives. New and emerging IT service provider roles, and management practices, as well as eHealth system transformations due to environmental, business, legal/regulatory and insurance, and technological changes (e.g., blockchain, social media, analytics, big data) will be the focus of the course. This course focuses on how the digital transformation enables innovation, especially by leveraging emerging technologies to empower patients, along with the ever changing regulatory considerations. Important topics include

  • Evolution of Healthcare Information Systems
  • New IT Service Provider Roles
  • HIT Development Methodology and Portfolio Management Trends
  • New eHealth Systems as Enablers of Patient-Centered Care
  • Emerging technologies and their impact on healthcare; e.g., blockchain, AI, Robotics
  • Roles and responsibilities of IT and non-IT stakeholders in leveraging emerging technologies and systems



2. Front-Office Processes & Applications: External Value Chain (e.g., Partner-Facing and Patient-Facing Clinical Services, Marketing/Sales, Delivery)


As data analytics and web-based technologies and public access to them have evolved, the U.S. and other developed countries have begun to focus more on the primary healthcare consumer: the patient. Although several thought leaders have been promoting healthcare that is more consumer-driven for several years, patient-centered goals are now a part of many national programs—including the HITECH Act in the U.S.


The primary focus of this course is on the selection and implementation of emerging information technologies and software applications to support in-patient and out-patient clinical care, point-of-care decision making by providers, as well as increasing patient engagement in these decisions. General knowledge about individual, group, and organizational adoption issues will be applied to the analysis of case studies for specific clinical contexts and health system settings. Special attention will be given to what has been one of the most problematic enterprise system module adoptions: CPOE (Computerized Physician Order Entry) systems with DSS (Decision Support Systems) support and business analytics. We will then address the opportunities and challenges associated with the usage of current Web-based technologies designed for direct interaction with patients, who may be at different levels of health and computer literacy.



3. Back-Office Processes & Applications: Internal Value Chain (e.g., Core Administrative Processes, Process Improvement)


This course focuses on information systems that enable healthcare delivery organizations (HDOs) to achieve their internal performance objectives and external reporting requirements. For many years, HDOs have benefitted from highly automated supply chain management systems developed by intermediaries for the acquisition and delivery of medical and pharmaceutical supplies, as well as systems developed by third-party outsourcers for revenue cycle management. However, in comparison to organizations in other industries, many hospitals that could benefit from information technologies to improve their operational efficiencies and quality performance improvements have not invested in them. Today’s enterprise systems with integrated front-office and back-office modules therefore create new opportunities for HDOs to effectively use IT for internal improvement. The course concentrates on the opportunities and challenges for using core business systems, lean management methods, and new electronic sources for data and knowledge sharing to achieve cost and quality performance improvements.



4. Research & Development Processes and Applications (e.g., New Product/Service Innovation, Partner Collaboration, Real- Time Data)


Today we are witnessing a convergence of new IT capabilities and modern medicine knowledge and practices. Innovations in products and services, however, can be hindered by existing healthcare system structures and stakeholders. For example, in the U.S., the adoption of telemedicine applications for diagnosis, monitoring, and disease management has been constrained by state licensing of physicians and the lack of public and private insurance coverage for delivering telehealth services to patients. The course materials will provide case examples of successful initiatives that have leveraged newer technologies using wired or wireless communications, as well as insights into the facilitators and inhibitors for a specific type of initiative. New frontiers in artificial intelligence as well as new mechanisms for forging closer links with medical scientists, healthcare providers, and patient profiles will also be explored.



5. Patient-Centric Medicine


Advances in health technologies and data management are facilitating new diagnostic and treatment options driven by data analytics and cognitive computing. Providers can now leverage vast amounts of patient data gathered from a variety of sources to determine the clinical value of specific treatments and how to make them better. Payers, providers and pharmacy retailers alike are realizing that new business models are possible which are attractive to consumers/patients, employers/employees and fulfill the incentives of government motivators. Remote patient monitoring, point of care diagnostics and telemedicine allow for patient’s to receive feedback on their own health trends, while providing daily status feeds of key biometrics to centralized clinical centers.


Topics include Medication and Therapeutic Regimen Adherence, mHealth and Telehealth Concepts, Employee Wellness Programs, Gamification Techniques, Patient-Centered Medicine and Pharmaceutical Brands, Patient-Centered Medicine in Clinical Trials, Patient-Centered Medicine for Payers and Providers, and Patient-Centered Medicine Technology Architecture.



Find out more by clicking on the 5-titles on the top of the screen, the drop-down list above, the pictures or the occasional bold text link on the right.



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