MANAGING VENDORS & OUTSOURCING CERTIFICATE

Staffing remains the largest component of IT budgets: 59% (including consulting and outsourced staff). Both internal IT staff and domestic outsourcing are actually declining and anticipated to continue to decline, while offshore staffing and offshore outsourcing are on the rise. Leveraging less expensive offshore workers is an initiative that most organizations continue to consider. Whether domestic or offshore, the proficiency for selecting and managing outsourcing services is essential.

 

Like the rest of IT, the advent of robotics process automation/cognitive computing, internet of things, and SMAC (Social, Mobile, Business Analytics, and Cloud) have caused outsourcing to evolve from being purely a cost-savings initiative to a driver/enabler of business transformation. This must be done in light of budgetary constraints, scarce resources, regulations, and the demand to beat the competition. In addition, these new technologies will have a profound impact on outsourcing service providers. The following considerations have become essential:

  • How to innovate to increase margins, accelerate time to market and agility, and boost customer satisfaction

  • The demand for global arbitrage

  • Embed real innovation with demonstrable business value

  • Align sourcing strategies with IT-business strategies

  • Reinvent the RFP, contract, and governance processes 

  • How will emerging technologies transform clients, service providers, and vendors  

 

Understanding organizational skills requirements/gaps and identifying how to address them is fundamental to providing effective services. The choices are broader than merely insourcing or outsourcing. Outsourcing considerations such as onshore, near shore, offshore are not often easy; as is service provider selection within the respective geography. For those resource gaps met by outsourcing, it becomes critical to ensure that the relationship and governance processes are in place, as well as understanding/addressing the overall organizational impact. Having experienced legal counsel during contract negotiations and management is vital.

 

This 4-course certificate is designed for IT and non-IT executives, as well as for service providers, to improve the overall success of outsourcing initiatives.

 

Description of the 4 courses (select 4) are:



1. Deriving a Sourcing Strategy

This course will cover the formulation of a sourcing strategy to include topics ranging from determining whether to source an initiative in-house or to outsource it, the evaluation of candidates for strategic sourcing through supplier selection and the transition to the new sourcing provider(s). Potential sourcing initiatives include all aspects of information technology (IT) – e.g. application development, maintenance, support services such as help desk, infrastructure (e.g., cloud computing and shared sourcing along with more traditional models), etc. Outsourcing options will include selecting vendors from onshore, offshore, nearshore, and rural. Addressing the impact of emerging technologies (e.g., robotics process automation/cognitve computing, analytics) on sourcing strategies is fundamental. The emphasis of this course will be on the formulation of a strategy and the practical applications related to its execution.

 

2. IT Outsourcing Governance & Relationship Management

This course will cover the formulation of a sourcing strategy to include topics ranging from determining whether to source an initiative in-house or to outsource it, the evaluation of candidates for strategic sourcing through supplier selection and the transition to the new sourcing provider(s). Potential sourcing initiatives include all aspects of information technology (IT) – e.g. application development, maintenance, support services such as help desk, infrastructure (e.g., cloud computing and shared sourcing along with more traditional models), etc. Outsourcing options will include selecting vendors from onshore, offshore, nearshore, and rural. The emphasis of this course will be on the formulation of a strategy and the practical applications related to its execution. 

 

3. The Organizational Impact of IT Outsourcing

This course concentrates on the organization and people considerations that take place during an outsourcing initiative. It will discuss these issues from both the service provider and client perspectives. Topics include change management, culture (organizational and population specific), organization structure and reporting, assimilation, skills, leadership, careers, retention, separation, communications, team building , emerging technologies (e.g. cognitive computing,/robotics process automation, analytics), and the overall impact on the organization. The course will enable candidates to take a decision about whether to outsource or not, as well as prepare for the future.

 

4. Legal Issues & Contract Management in IT Outsourcing

The purpose of this course is to acquaint students with the specialized legal aspects governing IT outsourcing arrangements. The course addresses negotiation of the outsourcing contract, including terms relating to legal risk, as well as terms, negotiation techniques and contract structures relating to the memorialization of the business deal. Additionally, the course addresses contract management as an on-going aspect of the outsourcing relationship, including dispute resolution, managing change, re-negotiation, and managing termination of the IT outsourcing relationship. No prior legal training is required to take this course. Successful completion of the course allows the student to achieve a useful level of specialized management knowledge.

 

5.  Service Thinking and other courses from the Business  Process Management Certificate

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Find out more by clicking on the 5-titles on the top of the screen, the drop-down list above, the pictures, or the blue bold links in the text on the right.

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If you have any questions, please click the picture above to email us.

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