What Managers Need To Know

Business Process Management (BPM) is the set of concepts, methods and tools surrounding the definition, implementation, improvement and structuring of lateral processes in organizations. The use of Business Process Automation technology is providing significant efficiency gains for organizations through the automated coordination of activities, allocation of tasks to process participants and the integration of applications. The demand for BPM is further stimulated by opportunities related to ongoing process performance improvement, process outsourcing/offshoring and the interest in process standards such as ITIL and SCOR.


BPM (which includes Business Process Re-engineering; BPR) has remained a pervasive persistent management concern for dozens of years. As the interest in process analysis, automation, and optimization continues, organizations need individuals that understand the requirements business places on the design of processes and can synchronize this demand with the technical capabilities of the underlying information systems infrastructure. Business Process Management skills are in high demand for positions such as Business Analysts, System Integrators, Consultants, Compliance Managers, Process Managers and Owners, CIOs and COOs.


BPM/BPR are considered one of the most important solutions for leveraging IT’s ability to reduce business expenses, including working with business partners to re-engineer processes in leveraging technologies such as Enterprise resource planning (ERPs), Customer relationship management (CRMs), and newer technologies including robotics process automation  (Cognitive Computing), AI, Blockchain, IoT (internet of things), Bring-Your-Own-Infrastructure, and SMAC (Social, Mobile, Business Analytics, and Cloud). In essence, IT is in the business of business process change. Technology alone is not sufficient; strong collaboration with the business to change how they leverage technology is fundamental.


Understanding emerging information technologies and their impact on enhancing business processes, and the roles and responsibilities of IT and non-IT stakeholders in leveraging these emerging technologies in light of the digital transformation will be at the heart of all of the courses.


The GIIM Robotics Process Automation courses (see below) which focus on an expanding emerging technology having a direct impact on BPM/BPR should be considered as an important addendum to this certificate.




 Description of the 4 courses (select 4) are:



1. BPM & Workflow Implementation


The focus of this course is on the techniques and concepts required to map, implement, automate, and evaluate business processes. Focusing on the technical and implementation aspects of Business Process Management (BPM), the course leads participants from technical process design through the implementation and management of workflows to the structure of process-aware information systems. Participants will understand the distinction between business processes and business rules and find out how they can be supported by technology. The course also addresses the technical structure of process-aware applications and provides an overview of technology standards that affect BPM systems. It includes modules on the run-time monitoring of processes and post-execution evaluation techniques complete this course.



2. Service Innovation


This course leads candidates through the identification, analysis, definition, and deployment of service opportunities within public and private organizations. Each of these phases is analyzed in detail to encompass the principal activities, methods, tools and techniques applied in the respective phase. Participants will learn how to identify appropriate supporting techniques and information technologies (e.g., ERP, CRM, Robotics Process Automation/Cognitive Computing) for the different phases of the service life cycle, assess the role of technology, and gauge the organizational impact of service-focused operations. The objective of the course is to enable candidates to identify, implement and evaluate innovative service offerings in their organization.



3. Strategic Supply Chain Management


Every organization has three essential (core) processes: Product/Service Development (Innovation Management); Product/Service Sales (Customer Relationship Management); and Product/Service Delivery (Supply Chain Management). This course applies the concepts of the previous BPM courses to the supply chain management domain. Candidates are introduced to the concept of the extended enterprise and learn how interorganizational processes can be structured and optimized. The concepts taught in this course are applicable to both services and manu­facturing enterprises.


The course will explore the major elements of the supply chain. The participant will be exposed to leading edge thinking on supply chain strategy as well as practical tools and methods for its implementation.


Topics covered include:

     • Supply Chain Management Principles and the Customer

     • Supply Chain Networks and Organizations

     • Product Lifecycle Implications to Supply Chains

     • Supply Chain Processes

     • Supply Chain Information Systems

     • Supply Chain Performance and Metrics

     • Lean Supply Chains

     • Risk Management

     • Regulations, legal and ethical Issues

     • Distribution and Logistics Principles and Customer Fulfillment

     • Product Lifecycle Management

     • Inventory and Warehouse Management

     • Distribution and Transportation Management

     • Logistics Information Systems

     • Distribution and Logistics Performance and Metrics

     • Future Trends



4. Integrating IT Services


The focus of this course is business transformation and the role of information technology (IT) as both an enabler and a driver of change. The emphasis of this course is on enterprise and IT integration and synergy creation.


Many significant organizational changes in recent years have been based on the incorporation and integration of IT throughout various levels of the organization. This has led to new forms of work, customer/supplier relations, and communications that have had a significant effect on an organization’s effectiveness. This course examines these issues primarily from the process management perspective. The course first considers processes at a strategic and organizational level. This is followed by topics involving the logical design of processes. Next, we discuss process automation using a variety of commercial and open source workflow management systems. Finally, we discuss interorganizational processes, information processes, and change management.



  • To understand and apply process organization concepts

  • To be able to identify business processes

  • To master techniques for process modeling and improvement

  • To understand the role of information technology in Business Processes

Major Topics

  • Business Process Management and Automation

  • Process Innovation

  • Process Modeling

  • Organization of Work

  • Monitoring and Controlling

  • Infrastructures for Workflow Management


5. Analysis & Development of IS Services / Applications

This course presents and examines various approaches to information analysis and development for organizational information systems within a system development life cycle (SDLC), e.g. the waterfall, concentric, and prototyping approaches. Topics include strategic planning for SDLC, front-end and back-end phases of SDLC, project management, CASE methodologies, and balancing user, organizational, and technical considerations.

Global IT Trends

6. Evolution of the Service Economy in the Era of Smart Machines (Robotics Process Automation)


Improving business processes has been the focus of computing since its inception.  The advent of ERPs in the early 90’s provided a significant lead forward in providing integrated systems to support processes across the enterprise.  Y2K propelled the use of ERPs even further and faster.  Not since then has enterprises experienced a more significant change like what awaits us with smart machines (robotics process automation). These new automated (software drivn) services open the door to significantly enhanced and new customer/client/patient experiences.  Organizations are becoming defined by the quality of the digital service exchanges they provide, hence, raising the bar of expectations for all service providers. This new era is enabled/driven via machines that can continuously accumulate the growing access to data and turn it into knowledge and learn and enhance the services that they deliver.


These smart machines, embedded in smart systems, will be the impetus behind a newly evolved set of business processes. To meet this challenge, candidates will learn the essential principles for the successful transformation of BPM for the emergent digital services economy, including understanding the evolving trends in cognitive computing, recognizing service gaps/opportunities, the service economy, service systems and thinking, creating demonstrable value, business architecture, cognitive systems, and delivery platforms. Evaluative and prescriptive design tools/models will be focused on to help attendees apply the principles in their own business environment, whether service providers or service buyers.


Expanded in the GIIM Data Certificates, see:



7.  Trends & Directions in BPM


The dynamic business and technical environments demand effective and efficient business processes that are integrated across the organization. This demand became even more visible during the recent economic conundrum. Having IT and business working together in identifying the strategies, tactics, and operations for leveraging IT has become essential. Understanding changes such as the shifting economy, globalization, environment, and competition in concert with emerging technologies (e.g., robotic process automation/cognitive computing, business analytics, big data social, mobile, Cloud) has become fundamental.  


This course focuses on how business and IT organizations can effectively and efficiently assess trends and emerging technologies.   Participants will learn how to help their organization define, select, and adopt new information technologies.


This course will introduce candidates to new directions in information systems and effective approaches for evaluating their relevance and applicability to their business environments as well as the new challenges and problems that they present. They will learn about emerging technologies and the latest design trends in data and knowledge, networks and applications in terms of what issues they address and in particular, how organizations can exploit them for competitive advantage.





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