The 4 course IT Foundation Certificate is designed for the IT professional with 10+ years’ of experience who is moving up in their career. It is also an effective program for more senior level IT professionals that require important management and leadership skills, as well as the business (non-IT) professional looking to understand how to leverage their IT investment.
The role, use, provisioning, and expectations for IT are going through profound changes across the globe. The enterprise is demanding higher velocity and more agile access to IT capabilities. Many business executives are dismayed that they have better technology at home than they get in their company. IT is increasingly providing direct support to the enterprise’s products and services. Stakeholders expect immediate seamless access to information and analytics in their increasingly mobile work environments. IT leadership requires a refresh of approaches, thinking and management practices to meet these new challenges. IT and business must co-adapt together. IT must understand the business, and the business must understand IT.
The IT Foundation Certificate serves as a mini-MBA program that provides participants with the underlying competencies necessary to succeed in today’s dynamic business and technical environments, as IT becomes the business. The focus is on enhancing and leveraging the harmony across business and IT organizations. To evolve beyond a cost center, IT has to move beyond just supporting the infrastructure and back office business processes; IT must contribute to business innovation and growth. IT must also adjust to an environment in which stakeholders have greatly enhanced expectations due to the widespread consumerization of technical capabilities. In essence this certificate puts attendees in the role of a CIO from strategic, tactical, and operational perspectives, as they work with stakeholders from the business areas, vendors/service providers, and paying customers/clients to provide demonstrable value.
Description of the 4 Certificate courses (also available asynchronously via the web) and optional 1-day management game are:
As firms engage in the digital transformation and focus their investments in leveraging information technology for competitive advantage and performance improvements, it is essential to understand how to effectively and efficiently manage their information technology resources. There are numerous choices to be made about managing IT resources and it is essential to ensure IT and non-IT executives across the firm work in harmony.
Experience has made it clear that firms need well-thought out organizational structures, skills, processes, and decision rights to ensure that the decisions about how to leverage IT investments
are well thought out and integrated across the enterprise. This course will help candidates understand the fundamental decisions related to the management of IT resources and the types of
organizational structures, sourcing, governance, and processes that will help effectively and efficiently attain value to the enterprise. It concentrates on developing the candidates’
competency in current/emerging issues in creating and coordinating the key activities necessary to manage the day-to-day tactical and operational IT functions of an enterprise, as IT becomes
ingrained in all aspects of the business.
This course addresses the strategic responsibilities and roles of the CIO. It focuses on devising an enterprise strategy for gaining and sustaining competitive advantage through the use of
Information Technology and the development and implementation of policies and strategies to achieve organizational goals. The effective definition and use of information systems that enrich the
strategic, operational and administrative needs throughout the organization will also be addressed. Approaches to managing the information systems function in organizations and ensuring that
information systems strategies and business strategies are integrated will be the focus of the course.
IT organizations must be able to leverage new technologies. This course focuses on how organizations can effectively and efficiently assess trends and emerging SMAC (Social, Mobile, Analytics,
Cloud) technologies, and analyzing and developing new application systems. Participants will learn how to help their organization define, select, and adopt new information technologies.
This course will introduce candidates to new directions in information systems and effective approaches for evaluating their relevance and applicability to their business environments as well as the
new challenges and problems that they present. Candidates will learn about emerging technologies and the latest design trends in data and knowledge, networks and applications in terms of what issues
they address and in particular, how organizations can exploit them for competitive advantage.
Topics include: Creating a business case for an emerging information technology, identifying factors affecting the successful adoption of new information technologies, identifying the key attributes, business benefits, risks, and cost factors of a new technology, knowing how to effectively use advanced search and selection metrics for identifying and selecting new technology, describing technology trends that presently drive or are expected to drive the selection of new technologies over the next decade and providing organizational structures and frameworks that guide the enhanced adoption and capitalization related to what new technologies and approaches can offer.
Leadership is a critical success factor for any endeavor. Leadership sets the direction and vision that gives hope and energy for the success of the enterprise. Authentic Business-IT leadership requires each individual to be able to conceive and communicate a vision, have contextual awareness, to be self-aware, to demonstrate their character, capabilities and style as well as to maintain credibility by obtaining buy-in, managing expectations, ensuring outcomes and constantly communicating to a variety of stakeholders.
While there is no cookbook for being a successful Business-IT leader there are a number of common patterns and approaches taken by those who have the most success in the Business-IT leadership journey. The course is built around three themes those successful Business-IT leaders have found to be critical:
The course focuses on how to assess the situation being inherited, how to create an achievable vision and how to lead the organization to that vision. The course identifies the personal and professional foundations for successful leadership in a global context that includes virtual teams and multi-cultures. Rather than presenting leadership concepts, practices and ideas in a generic context, the modules use specific Business-IT leadership approaches and examples relevant to Business-IT.
This 1-day business simulation is a dynamic, business simulation in which IT and preferably non-IT managers can come together to explore Business-IT alignment. In this simulation a team of players
plays the business and IT management team of an international Pizza corporation Grab@Pizza. The business wants to realize an ambitious set of business targets for revenue growth and customer loyalty
through the successful adoption and deployment of IT.
In the simulation IT must also manage and maintain the infrastructure to ensure that it poses no risk to business operations and continuity. The game simulates a year in the life of the Grab@Pizza organization. The first fiscal 6 months were dramatic in terms of IT and business performance. A transformation is required. The participants must work as one team to prioritize their IT investments and IT project portfolio for the remaining 6 months of the year. Failing to align business and IT will cause wasted costs, lost business opportunities and revenue, lost customers, and damage the company reputation. Between game rounds the team will apply CSI (Continual Service Improvement) and assess their alignment capability, and agreeing on executing improvements. At the end of the session the team will discuss and explore the success and failure factors that they experienced and identify actions that they can take away and apply into their own organizations.