The trend towards services is increasing in virtually all countries. We all live in a service economy and a digital economy that are driving entirely new platforms for the delivery of new services, and disrupting more traditional forms. The next wave of innovation is arriving: cognitive computing (often referred to as robotics process automation), the application of artificial intelligence in machines that can learn and emote, and will augment human capabilities in ways we have not yet imagined, yet will soon experience.
This course focuses on how organizations can transition to be more service-centric rather than product or IT centric. Participants will learn how to help their organization define, select, and adopt new service offerings through a strategic framework that will enable them to discover innovative opportunities. The course objectives include:
Service Thinking is the set of principles, methods, and tools for the application of science, management, and engineering principles to services - tasks that the organization performs for others. Service Thinking guides the transition of the organization that occurs when the business focus is on the customer’s experience. Service Thinking addresses questions such as how to:
Upon successful completion of this course, participants will receive certificates of completion for Service Thinking issued by GIIM and ISSIP, a professional association co-founded by IBM, Cisco, HP and several Universities. For more information click on the ISSIP icon above.